Frequently asked questions

Everything you need to know about Kamaʻāina Date. Can't find your answer? Email us at kamadate@proton.me.

Getting started

Is Kamaʻāina Date free to join?
Yes — joining and browsing are completely free. You can create a profile, browse local singles, and send up to 5 Alohas per day at no cost. Kamaʻāina Basic ($9.99/month) and Kamaʻāina Plus ($19.99/month) unlock unlimited Alohas, advanced filters, and additional features.
Who can join Kamaʻāina Date?
Anyone 18 or older who lives in Hawaii or is permanently stationed here. We're built for kamaʻāina — locals, long-term residents, and military families — not tourists or short-term visitors. You must be a Hawaii resident to create an account.
Which islands are supported?
All six main Hawaiian islands — Oʻahu, Maui, the Big Island, Kauaʻi, Molokaʻi, and Lānaʻi. Your home island is part of your profile and is visible to potential matches.
How do I sign up?
Click "Join Free" from the homepage, enter your name, age, gender, home island, email, and a password. After confirming your email, you'll be taken straight to your browse deck. The whole process takes about two minutes.

Matching & messaging

How does matching work?
When you send someone an Aloha (a like) and they Aloha you back, it's a match — and you can start messaging each other. Free accounts can send 5 Alohas per day. Kamaʻāina Basic and Plus members get unlimited Alohas.
Can I see who liked me?
Kamaʻāina Plus members can see who's liked them before matching. Free and Basic members see their matches after both people have Aloha'd each other.
Is there a message limit?
No — once you've matched with someone, you can message each other as much as you want with any membership level, including free.
What happens if I run out of Alohas?
Free members get 5 Alohas per day — they reset every 24 hours. If you want unlimited Alohas, upgrading to Kamaʻāina Basic or Plus removes the daily limit entirely.

Profiles & verification

Are profiles verified?
We offer profile verification — a manual review where our team compares your selfie to your profile photos to confirm you're the person in your pictures. Verified profiles display a checkmark badge. Verification is optional but strongly encouraged.
Can I hide my profile?
You can delete your account at any time, which removes your profile from the platform entirely. A "pause" feature that temporarily hides your profile without deleting it is on our roadmap.
How do I edit my profile?
Go to the Profile section in the app after signing in. You can update your bio, prompt answers, interests, photo, and preferences at any time.

Safety & privacy

How do I report someone?
Every profile card has a Report option. Reporting is anonymous — the other person is never notified. Our team reviews harassment, impersonation, and inappropriate behavior reports within 24 hours. You can also reach us directly at kamadate@proton.me.
How do I block someone?
Tap the Block option on any profile card. Blocked users can no longer see your profile or contact you, and you won't see theirs. Blocking is immediate and permanent unless you reverse it.
Is my personal information private?
Your email address is never shown to other users. Only the information you choose to put on your profile — your display name, age, island, photos, and bio — is visible to other members. Read our full Privacy Policy for complete details on how we handle your data.

Subscriptions & billing

What's the difference between Basic and Plus?
Kamaʻāina Basic ($9.99/month) gives you unlimited Alohas and unlimited messaging. Kamaʻāina Plus ($19.99/month) adds advanced filters (age range, island), the ability to see who liked you, and priority profile placement. Both are billed monthly and cancel anytime.
How do I cancel my subscription?
You can cancel your subscription at any time through Stripe (if you paid by card) or your PayPal account. Your access continues until the end of your current billing period. Email kamadate@proton.me if you need help canceling.
Do you offer refunds?
Subscriptions are non-refundable once a billing period has started, but you can cancel at any time to prevent future charges. If you believe you were charged incorrectly, contact us at kamadate@proton.me and we'll make it right.
How do I delete my account?
Email kamadate@proton.me with your account email and we'll permanently delete your account and all associated data within 48 hours. If you have an active subscription, cancel it first to avoid further charges.

Still have a question?

Our team is based in Honolulu and responds to every message.

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